01
Eligibility
If something is not right, contact the studio before sending anything back. Eligibility depends on product condition, order status, and whether the item has been used or customized.
Returns
Clear next steps when something is not right.
Clear next steps for return questions, damaged parcels, and product concerns after an order arrives.
02
Condition
Returned items should be packed carefully with all included accessories. Clear photos help when a parcel arrives damaged or a manufacturing issue needs review.
Before contacting us
- Keep your order number and email address ready.
- Take clear photos if the item arrived damaged.
- Do not send anything back until the studio confirms the next step.
- Review product compatibility notes before requesting an exchange.